Ficanex Services Limited Partnership. All Rights Reserved Terms & Conditions
Q: What is THE EXCHANGE® Network?
A:We are a network of surcharge-free ATMs across Canada. As a network cardholder, you are able to visit any EXCHANGE ATM and complete a deposit, withdrawal, PIN change, balance inquiry or transfer surcharge-free.
Q: Does this mean I can visit an ATM that is not owned by my financial institution and complete a transaction?
A: That is correct. If you are unsure if your financial institution is a member of THE EXCHANGE Network, click here to find out.
Q: Are there any fees for using an Exchange ATM?
A: If your financial institution is a member of THE EXCHANGE Network, you will never pay an ATM surcharge fee for completing a transaction at an EXCHANGE ATM.
Q: Can I change my PIN at any EXCHANGE ATM?
A: Yes! It is a great practice to change your PIN (Personal Identification Number) every few months to safeguard your account.
Q: How do I get a card that can transact at EXCHANGE ATMs?
A: To take advantage of an EXCHANGE ATM, your card must be issued by a credit union or bank that is a member of the network.
Q: How can I find out if my financial institution is a member of The Exchange Network?
Click to see if your credit union or bank is a member of the network
Q: How can I find out if my card is part of The Exchange Network?
A: Look on the back of your card for the Exchange logo.
Q: How can I tell if an ATM is on THE EXCHANGE Network?
A: Every ATM has an EXCHANGE logo proudly displayed. There are over 170 financial institutions who have added their ATM to the network.
To find the ATM nearest to you, click here.
Q: Are there any other ways to find an Exchange ATM?
A: Click here to download our free mobile application.
Q: Are there any ATMs outside of Canada?
A: THE EXCHANGE Network only operates in Canada, but has a partnership with the Allpoint Network and Accel® Network in the USA. You can withdraw cash surcharge-free at any Allpoint ATM, as well as at some Accel Network ATM locations. You also can complete transactions at merchant locations with the Accel Network.
To find an ATM in the US, please click here.