FAQ

Q: What is THE EXCHANGE®?

A: THE EXCHANGE® Network is a Canadian network of ATMs that provide surcharge-free deposits, withdrawals, PIN changes and more.

Q: Are there any fees for using THE EXCHANGE® Network of ATMs?

A: If your bank or credit union is a member of THE EXCHANGE® Network of ATMs, you will never pay any additional surcharge fees when you use an Exchange ATM— anytime, anywhere.

Q: How do I get a debit card that can access THE EXCHANGE® Network?

A: To take advantage of EXCHANGE ATMs, your debit card must be issued by a bank or credit union that is a member of THE EXCHANGE® Network.

Q: How can I find out if my bank is a member of THE EXCHANGE® Network?

A: Click to see if your bank or credit union is a member of THE EXCHANGE® Network 

Q: How can I find out if my debit card is a part of THE EXCHANGE® network?

A: Look on the back of your card for THE EXCHANGE® logo.

Q: Which ATMs on THE EXCHANGE® Network can I use?

A: All THE EXCHANGE® Network member ATMs are surcharge-free. You can locate the nearest ATM to you online at www.TheExchangeNetwork.ca or by downloading the ATM locator App for your Smartphone or GPS device.

Q: How can I find out if the ATM I’m accessing is a part of THE EXCHANGE® Network of ATMs?

A: All ATMs that are members of THE EXCHANGE® Network will have THE EXCHANGE® logo on them.

Q: Are there any ATMs on THE EXCHANGE® Network in the USA?

 

A: Yes there are but the new name of the network in the US is now Accel™.  You can withdraw surcharge-free from some, but not all US based ATMs wherever the Accel logo is displayed.

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