Christopher Goodman (Chair)
Mr. Goodman is the Vice President, Information Technology at G & F Financial Group in British Columbia. He has experience and success in aligning technology to enable and support strategic direction. Mr. Goodman started with the credit union in 1997 and has provided leadership and guidance through sixteen years of significant growth. He has been active in the Open Solutions Canadian Client Association Executive for eight years and is currently serving as Chair Person. He has played a key role in liaising between clients and Open Solutions articulating and negotiating outcomes for Canadian Strategic Priorities.
Mr. Richard is the President and CEO of Teachers Plus Credit union located in Bedford, Nova Scotia. He is a seasoned professional with over 30 years experience in the financial services industry. He has been highly successful in senior management roles with banks, a Credit Union Central, credit unions, and a system partner, developing an excellent understanding of the credit union system across Canada. Mr. Richard has a broad range of experiences from human resources, financial management, relationship management and entrepreneurial endeavours.
Mr. Richard holds a Bachelor of Business Administration that he received from Saint Francis Xavier University. He also holds designations as a Certified Financial Planner, Associate of Credit Union Institute of Canada, Fellow of Credit Union Institute of Canada, and Fellow of Institute of Canadian Bankers.
Mr. Kelln has over 27 years of financial services experience including diverse roles in Retail Banking, Investments and Securities. In his current role at HSBC Bank Canada, he is Senior Vice President Head of Direct Channels with responsibility for alternative channels, including on-line brokerage, internet, digital, mobile and ATM channels.
Mr. Kelln is also responsible for InvestDirect and the retail Contact Centres with experience in both off shore and onshore banking and investment transactions. Mr. Kelln has a unique view of the global landscape including regulatory and technological changes that will impact the way customer’s access and process banking transactions in the future. Having held diverse executive roles within different areas he has both an operational and strategic mindset.
Mr. Ladak has been with Vancity for 20 years and has held a variety of roles throughout the Financial Co-operative. He is presently the Vice President, Payment Solutions & Member Services Centre. His current role oversees the Payments line of business which includes Visa credit, Visa pre-paid and foreign exchange services across the country. In addition, Mr. Ladak also leads the Vancity call centre for its retail/business membership and cardholders.
Additionally, Mr. Ladak executed on a variety of different leadership initiatives collaborating with internal and external partners including establishing a new training & development team to support the branch network; leading various technology upgrades and replacements; chairing and leading various process re-designs and retail service experience strategies; and leading the selection process of various strategic external partners.
Mr. Ladak is also a board member of the Co-operative EFT Development Association and works closely with a variety of various strategic partners such as Central 1, Visa Canada and others.
Mr. Paterson is the current President & CEO of Alterna Savings Credit Union and Alterna Bank. He has spent over 25 years in the financial services industry working within Canada and internationally throughout Asia and Europe.
A seasoned and diverse general manager, he has led large product and sales functions within fortune 500 companies (CIBC, JP Morgan Chase, Aon, McKinsey & Company) and local community based institutions. Always able to find the white space for companies to take their offerings to the next level and connect at a higher level with their customers and members, he has been a leader in development of new distributions models for financial services globally.
With a strong desire to give back, Mr. Paterson serves as the Vice Chairman and Director of Enactus a student based organization enabling progress through entrepreneurial action. Along with his wife Christine, they fund an annual Post Secondary Scholarship for a deserving youth with Boys & Girls Clubs of Canada.
Mr. Paterson is a graduate of the University of Western Ontario.
Ms. McLeod has been employed with Community First Credit Union since 1999 and has had the privilege to grow and develop through the organization in a variety of roles with increasing responsibility in the areas of Information Technology, Project Development and Operations. Her experience encompasses project management, strategic planning, risk management, vendor management, resource utilization, revenue growth, and cost reduction. Her ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of her greatest assets.
Located in Sault Ste. Marie, Ontario, Ms. McLeod holds the position of Chief Information Officer. In this role she is responsible for the leadership and development of the credit union’s technology roadmap as well as providing the vision in defining the credit union’s member delivery channel strategies. With overall accountability for Central Administration and Service Excellence Centre, she is passionate about leveraging technology to drive operational efficiencies and achieve results.
Ms. McLeod has proven to be an engaged leader successfully leading the credit union through significant change including; multiple technology upgrades, several product and service developments, numerous process improvement initiatives, merger integration and banking system conversion. Her strengths lie in her ability to conceive and implement strategic plans and negotiate strategic partnerships to drive new delivery channel initiatives.
Ms. McLeod has been an active member of the Open Solutions Canadian Client Association since 2007 driving initiatives in support of the strategic direction of the unique needs of the members and was appointed to the executive in 2012.
Mr. Jodoin holds the position of Senior Vice-President, Client Strategy and Retail Solutions with National Bank of Canada. He has held this position since February 2012.
Mr. Jodoin has over 20 years of experience in financial services, telecom and utilities where he built multi-disciplinary expertise in finance, risk management, business development, operations, and marketing. As part of his duties, Mr. Jodoin is responsible for all the retail products especially activities associated with MasterCard and Personal Banking portfolios. Mr. Jodoin is a recognized leader in the Payment industry and more specifically in Transactional solutions, Merchant banking, and Payment strategy. Mr. Jodoin is also involved on a strategic level in all major National Bank compliance and regulatory initiatives.
Mr. Jodoin is the marketing leader for executing National Bank’s new vision of “One client, One Bank”. His goal is to realign National Bank’s products, channels and marketing in support of putting the client in the center of the bank’s priorities. He continues to lead, with success, this mandate to change the approach the bank takes when conducting its business. Prior to this appointment, Mr. Jodoin was Vice-President, Loan Servicing and Outsourced Operations and also held various other positions within the bank including Senior Manager, Transaction Solutions and Payment Strategies and Senior Manager, Credit Risk, Fraud, Collection and IT.
Before joining the bank, Mr. Jodoin was a senior consultant with Fair Isaac where he provided advisory services to more than 40 large telecommunication and financial services organizations in 16 countries. He is also a co-founder of the Telecom Risk Management Association of Canada.
Mr. Jodoin has an MBA from the University of Maryland and a Bachelor’s degree in Business Administration from HEC Montreal.
Ms. Mullally is the President & CEO of CUA, one of the largest credit unions in Atlantic Canada. Prior to this role, Ms. Mullally was the President & CEO of the Nova Scotia Gaming Corporation (NSGC), a Provincial Crown corporation, for ten years. Under her leadership, NSGC became a recognized world leader for innovative responsible gambling programs. An alumni of Dalhousie University, Ms. Mullally holds a Bachelor of Commerce and Master of Business Administration degrees. She received the Fellow Chartered Accountants designation from the Institute of Chartered Accountants of Nova Scotia, and was named Chartered Accountant of the Year in 2008.
Ms. Mullally has also been recognized as one of the top 50 CEOs in Atlantic Canada and holds the Certified Director’s designation from the Canadian Institute of Corporate Directors (ICD). In addition to her work, Ms. Mullally is an active volunteer in the community. She has served on a number of private, not-for-profit, and public sector boards, including the Halifax International Airport Authority, where she is currently Vice Chair of the Board, Nova Scotia Business Inc. and the Queen Elizabeth ll Health Sciences Centre Foundation.